News & Insights on Conversational AI for Dealerships

AI helps dealership BDCs answer more calls, respond to leads faster, and book service appointments automatically. See how it works in real operations.

General Motors’ new category opens the door for GM dealerships to select Mia as their inbound and outbound AI agent at a significantly reduced cost.

Earnhardt CDJR Service Manager Joshua Utley shares how implementing AI increased service booking rates from 60% to 88%, drove record revenue, and improved Stellantis customer experience scores.

Scott Traylor and Thuy Adomitis share what dealer leaders need to know about AI, integrations, and simplifying dealership operations.

When should AI handle dealership calls? Scott Traylor, VP of Sales at Mia, shares what works and what doesn't live from ASOTU Con 2026.

81% of U.S. dealers are increasing AI spend. Here's how conversational AI handles inbound calls, books appointments, and converts more buyers.

Dealerships miss 15–30% of calls. Here's how dealership voice AI answers every call, books appointments, and prevents revenue loss.

Most dealership calls happen when no one's available. Discover how AI-powered after-hours phone answering captures leads, books service, and generates revenue 24/7 — without adding headcount.

Learn what dealers should seek in a conversational AI partner to boost call capture, efficiency, and CSI with proven automotive expertise.

Learn top tips for dealerships using AI texting to recover missed calls, boost engagement, and improve service communication.

Latency is the hidden variable in dealership voice AI. Learn how response time affects customer trust, appointments, and CSI, and what to ask vendors.

Mia’s VP of Sales Thuy Adomitis shares how AI voice assistants are helping dealerships handle more calls, book more appointments, and run 24/7, insights from DMSC 2026.

Dealers at NADA asked about outbound AI. Here’s how it drives appointments, improves lead response time, and supports your BDC.

Discover how Mia + Deepgram brings dealerships faster, smarter, and more actionable customer conversations through cutting-edge voice AI and real-time transcription.

The new round brings total capital raised to $29 million and accelerates product innovation, team growth, and continued expansion for the AI-native communications platform built specifically for automotive dealerships.

Meet Outbound Campaigns by Mia: AI-powered voice and text outreach that books appointments and boosts revenue.

Missed calls cost your dealership business. With Mia’s new inbound SMS feature, you can automatically text back dropped or after-hours callers, capture more appointments, and deliver 24/7 customer service.

Cut through the noise around AI in automotive retail. This post breaks down the real differences between outdated “AI” and today’s conversational AI built for dealerships.

At NADA 2026, CEO Brian Hoang met with More Than Cars to break down how Mia is evolving from an inbound voice agent into a full communications engine and what that means for dealers.

We’re thrilled to announce that Mia Labs has been featured by Microsoft for our groundbreaking work in the automotive industry! This collaboration highlights how we leverage Microsoft Defender for Cloud to enhance security, scalability, and innovation in our conversational AI products for dealerships and service centers.

Discover how Earnhardt CDJR’s Service Manager uses Mia's AI for his dealership to handle all service calls, boost after-hours appointments, and elevate customer experience. Watch the testimonial and request a demo.

In today's rapidly evolving digital landscape, automotive dealerships and service centers are constantly seeking innovative ways to stay ahead. One of the most groundbreaking developments in recent years is Generative Artificial Intelligence (generative AI). But what exactly is generative AI, and how can it revolutionize the way that businesses operate? Let's dive in.