The AI Built for Dealership Service Departments
Mia answers every service call, books appointments directly in your systems, and answers customer questions 24 hours a day.
An End-to-End Solution to Automate Your Service Operations
Every Inbound Service
Call Answered
Mia answers every inbound call and books service appointments directly in your DMS. Correct op-code, correct time slot, no hold times.
With an 80% booking conversion rate, bays stay filled, technicians stay productive, and dealerships average $60,000 per month in AI-booked service revenue.
Outbound AI Keeps the Schedule Full
Maintenance reminders, recall outreach, OEM campaigns, Mia runs them all without adding headcount.
While your team focuses on the service drive, Mia is working the list. The result is a booked schedule that doesn't depend on who had time to make calls that day.
Your Service Lane Doesn't Close at 5 PM
Customers don't stop needing service when your advisors clock out. Mia handles calls, books appointments, and answers service questions around the clock: weeknights, weekends, holidays.
The opportunities that used to sit in a voicemail inbox now get captured the moment they call.
Built to Plug into
Your Dealership Stack
Mia integrates with the systems your dealership already runs — CDK, Tekion, VinSolutions, Reynolds & Reynolds, Dealertrack, vAuto, xTime, and more — to check inventory in real time, book appointments directly into your scheduler, and notify the right staff the moment a lead lands.
Mia is my employee of the month this month, next month, and probably every month after that!
Josh Utley
Automatically Multilingual. No "Press 2 for Spanish"
Mia understands the caller's language automatically and continues the entire conversation in it, English, Spanish, and additional languages as your market requires.
For service lanes in bilingual markets, that means no customer left behind and no appointment lost to a language barrier.
Track the Metrics that
Drive Fixed Ops Performance
Monitor call volume, appointment conversion rates, and missed-call recovery across your service department. Identify your peak service call windows and see exactly where opportunities are being captured to optimize your operations.
Run automated outbound campaigns for service reminders, recall notices, declined-service follow-up, and seasonal specials. Track response rates and appointment conversions to see what's working and refine from there.
Review transcripts of every service call, monitor customer sentiment, and surface coaching opportunities for your advisors. Let Mia handle routine inquiries while your team focuses on high-value conversations.
How Dealerships Use Mia at the Front Desk
From single rooftops to multi-store groups, dealerships use Mia to recover missed calls, capture after-hours leads, and book appointments without expanding the BDC. See the results in their own words.
News & Insights on AI for Dealerships
How AI Fits into the Modern Dealership BDC
AI helps dealership BDCs answer more calls, respond to leads faster, and book service appointments automatically. See how it works in real operations.
Mia Labs, Inc. Approved as Turnkey GM Dealer Digital Solution in New AI Category for GM Dealer Co-Op Program
General Motors’ new category opens the door for GM dealerships to select Mia as their inbound and outbound AI agent at a significantly reduced cost.
How AI Increased Service Booking Rates from 60% to 88% | NADA 2026
Earnhardt CDJR Service Manager Joshua Utley shares how implementing AI increased service booking rates from 60% to 88%, drove record revenue, and improved Stellantis customer experience scores.