How Mia Beat the Competition to Become This Dealership's AI Super Employee

What happens when your service department is flooded with calls, but your team is too busy in store to answer them all?

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If you're Josh Utley, Service Manager at Earnhardt Chrysler Dodge Jeep Ram, you find a solution that doesn't just help your team—it becomes part of it.

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Josh had already tried other AI tools before discovering Mia, but they weren’t cutting it. Callers with were met with generic, clunky responses that felt more like a decision tree than conversational AI. It was clear those tools couldn’t handle the real conversations dealers have every day.

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Then he met Mia.

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“It was pretty quick to know that Mia was the tool.”

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Originally brought in as a backstop, Mia quickly proved that this AI was different. Fast forward to today: Mia is handling all inbound service calls—and doing it with kindness, accuracy, and no days off.

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Now, Josh doesn't see Mia as an expense—he sees Mia as an advantage.

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Watch the full testimonial to hear Josh’s story in his own words and see how Mia is transforming service departments like yours.

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Ready to turn missed calls into booked revenue?
👉 Request a demo today

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