Can Your Dealership Never Miss a Call Again?
In today's competitive auto market, car dealerships are always looking for a way to drive more sales and maximize the customer experience. The bad news? On average, dealerships miss 15-30% of phone calls – that can easily add up to 5-6 figures per month in missed opportunities.
The good news? Advanced technologies, especially generative artificial intelligence (AI), can optimize a dealership’s phone calls to capture more leads and convert them into appointments.
Here’s how generative AI can make a positive impact on your dealership.
But first, what is generative AI?
Simply put, generative AI systems can rapidly and creatively produce content – whether it's text, images, or even voice. These AI models are trained on massive amounts of data that they use to then generate information that wasn’t part of their training set.
For dealerships, generative AI offers a big step forward in making phone calls and customer communication easier and more effective.
Dealerships of the future will run smarter with AI
Imagine a dealership equipped with a 24/7 AI-powered agent who supports all departments, from sales, to service, to the front desk. This agent offers customers a new level of service – no, “press 2 for the service department.”
Instead, this new agent speaks naturally like a human, answering questions, explaining complex features, and scheduling appointments. Since this agent works 24/7, it’s your first line of defense against never missing a phone call again – regardless of whether your entire BDC is on vacation or you have customers calling in at 2:00 AM.
Meet Mia: Your top sales and service agent
Mia is a cutting-edge conversational AI agent designed specifically for automotive dealerships. Mia understands everything callers say, and holds fluid, open-ended conversations that convert to appointments without human intervention.
But Mia’s capabilities extend beyond fast responses. As an advanced AI solution integrated directly into your DMS systems, Mia knows the dealership's inventory, explains car features, and schedules appointments automatically. Plus, phone conversations are recorded, analyzed, and stored in a user-friendly dashboard, so your team can stay in the loop.
Mia is very comfortable engaging with customers to address their needs quickly and efficiently. On top of that, Mia is always in a positive mood (and might even banter with a joke occasionally). This new AI capability marks a significant stride forward in automation technology, allowing auto dealerships to operate around the clock, offering responsive, intelligent service at all times.
A new competitive advantage
The auto industry is changing fast, and new technology is reshaping the way dealerships connect with customers. Generative AI gives dealerships a chance to handle phone calls more effectively — making sure no lead slips through the cracks and more conversations turn into real appointments.
Dealerships that embrace conversational AI tools like Mia will stand out from the competition, deliver better customer experiences, and set themselves up for stronger growth.
Want to learn more?
Eager to discover how Mia can modernize your auto dealership? Request a demo here and see for yourself how conversational AI can automate phone lead capture and conversion, and empower your staff to focus on higher-order priorities.