Introducing Outbound Campaigns: Proactive Outreach, Powered by Mia
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From our very first demos, dealerships have asked us for one thing: the ability to proactively reach customers with the same AI and natural conversation Mia brings to inbound calls.
Today, we’re excited to announce Outbound Campaigns, the next step in helping dealerships become truly AI-native. This new capability enables proactive, scalable outreach by voice and text, without adding headcount.
Outbound Campaigns mark the first step in expanding Mia from answering calls to driving action, helping dealerships move faster, book more appointments, and eliminate hours of manual follow-up.
Let AI-Driven Outbound Pick Up the Slack
Dealerships already know who they need to reach. Service-due customers. Recall lists. Appointment reminders. Inactive customers who slipped through the cracks.
What’s missing is the time and consistency to execute that outreach at scale. Outbound Campaigns were built to close that gap. With Mia, dealerships can now:
- Proactively reach customers by voice and text
- Automatically book appointments during the conversation
- Reduce no-shows with intelligent reminder campaigns
- Run high-volume outreach in minutes, not days
All while keeping your team focused on customers in the store instead of chasing follow-ups.
Real Results From Real Campaigns
Outbound Campaigns are already delivering measurable impact.
In a head-to-head campaign, Mia reached campaign goals in a single outreach attempt, while a competing solution required four. The result:
- 75% fewer outreach attempts
- Faster customer responses
- Less customer fatigue
In another use case, Mia’s outbound appointment reminder calls helped a dealership increase its show rate from 90% to 95%, leading to:
- More kept appointments
- Increased service revenue
- Less manual follow-up for the team
These aren’t edge cases. They’re what happens when outbound outreach is handled consistently, intelligently, and at scale.
Built to Be Simple
Outbound Campaigns were designed to be easy to launch and manage:
- Upload your target list
- Set your prompt and goals
- Let Mia take it from there
Mia handles the conversations, responses, and appointment booking automatically so your team doesn’t have to. Your reputation is protected with built-in quiet hours, TCPA compliance, and security safeguards.
One Platform for Unified Communication
Outbound Campaigns mark a significant milestone for Mia, but more importantly, for our dealers. By integrating outbound capabilities with our existing inbound platform, Mia helps streamline the dealership technology stack and deliver the unified, omnichannel experience today’s customers expect.
No more switching between systems. No more fragmented customer history.
With Mia, all communications are visible in a single dashboard. This central view helps teams connect with customers faster, more consistently, and with far less effort, while ensuring the full conversation history is always in one place.
If you’re ready to see how proactive, AI-driven outreach can drive more appointments and revenue for your dealership, book a demo and let Mia show you what outbound should really look like.