Recover Missed Calls with Inbound SMS from Mia
Dropped and unresolved calls are costing dealerships and service departments every day. Customers hang up without booking, or they call after hours and never hear back, leaving revenue and relationships on the table. These missed connections don’t just disappear; they turn into lost business.
If only there was a way to recover these missed connections...
Introducing Inbound SMS with Mia
Now, with Mia’s new Inbound SMS feature, your dealership can recapture those customers.
- Automatic SMS Follow Ups. Mia will automatically follow up to any missed, dropped, or unresolved calls with a friendly text message
- 24/7/365 Coverage. Phone or text, Mia is always there to answer.
- Two-Way Conversations That Feel Natural. Customers can text Mia anytime and get help with everything from booking to confirmations, far more than just reminders.
- Keep Your Team Updated. If a conversation needs a human touch, Mia will automatically alert your team members so they can jump in and take over.
In the modern era, 1 in 3 messages sent to businesses do not receive a response (due to lack of 2-way messaging). With Inbound SMS, Mia is able to give your customers the help they want, where they want it.
How Inbound SMS Helps Your Dealership
Mia’s conversational voice AI technology is already driving ROI for dealerships across the country. Inbound SMS levels up Mia’s capabilities by:
- Capturing More Appointments. Mia re-engages customers who didn’t book on the call with a friendly text message.
- All Communications in One Place. Your dashboard will combine any phone and text communications into a single feed, keeping your team informed.
- Making Client Updates Easier. Rather than manually text every update, service advisors can quickly send AI-enhanced messages through Mia’s dashboard, saving time and keeping things simple.
- “After Hours” is a Thing of The Past. If a customer sees “Text Us 24/7” on your website, they’re going to text you (and schedule appointments) 24/7.
Ready to Text Your Way to More Appointments?
Inbound SMS is more than just another way to contact a customer, it’s a way to meet your clients where they’re at, delivering exceptional service with ease. At one dealership, 10% of their service appointments are already being booked by texting with Mia.
Stop missing calls and start booking more appointments. Book a demo today to see how you can start capturing more customers.