Meet Summit Logistics

Summit Logistics is a mid-sized freight and delivery company based in Denver, Colorado. With a team of over 80 employees managing hundreds of daily pickups, deliveries, and client inquiries, communication was always a challenge.

The operations department, led by Alex Rivera, struggled to keep up with call volume — especially appointment scheduling, confirmations, and delivery updates. Their small customer service team spent hours every day answering routine questions like:

• “When will my delivery arrive?”
• “Can I reschedule my pickup?”
• “Who’s my driver today?”

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As Alex put it:

“Our phones never stopped ringing, and our team never caught up. We needed a way to handle routine calls without losing the personal touch our customers expect.”

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The Challenge

Before MIA, Summit Logistics relied entirely on human agents. Each day, they fielded hundreds of calls for scheduling, status updates, and basic inquiries.

Key pain points included:

• Missed calls and lost opportunities: High call volume meant some calls went unanswered.
• Manual scheduling bottlenecks: Reps manually entered every appointment into their CRM.
• Employee burnout: Agents spent most of their time repeating the same conversations.
• Inconsistent follow-ups: Missed reminders often led to no-shows or delays.

Alex knew that scaling the business without adding headcount required a smarter approach.

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Enter MIA: The AI Voice Call Software

That’s when Summit Logistics partnered with MIA, an intelligent AI voice call assistant built to automate customer communication while sounding human, natural, and friendly.

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Within days of setup, MIA was fully integrated with Summit’s scheduling and CRM systems. She began handling outbound reminder calls, booking new appointments, and providing automated delivery updates — all through voice calls.

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“MIA doesn’t just make calls — she understands context. If a customer wants to change a delivery time or ask for status, she handles it instantly, updates our system, and sends a summary to the team. It’s like having a full-time employee who never takes a break,” Alex explained.

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The Results

After just three months, Summit Logistics saw measurable, company-wide improvements.

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📈 1,800+ Appointments Booked

Customers could schedule or reschedule deliveries 24/7 without waiting on hold. MIA’s automated process reduced friction and improved customer satisfaction.

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💰 $240K+ Revenue Lift

Fewer missed calls and faster response times meant more business closed and higher customer retention.

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📞 25,000+ Calls Automated

MIA handled the bulk of routine communication, freeing up the human service team to focus on high-value customer interactions.

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🕒 40% Reduction in Manual Workload

With MIA managing confirmations, reminders, and follow-ups, the operations staff could finally prioritize logistics and quality control.

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Beyond the Numbers: Happier Customers and Team

The biggest transformation wasn’t just in the metrics — it was in the team’s day-to-day work.

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“Before MIA, my reps were constantly exhausted,” said Alex. “Now, they’re focused on meaningful conversations — handling escalations, improving routes, and delivering a better experience overall. Customers are getting answers instantly, and our team morale has never been higher.”

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Summit also discovered that MIA’s tone and adaptability helped preserve their brand voice. Customers often didn’t realize they were speaking with an AI — they just appreciated getting quick, clear answers.

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What’s Next for Summit Logistics

Encouraged by their success, Summit is expanding MIA’s role into:

• Proactive client outreach for recurring shipments.
• Automated post-delivery surveys to gather feedback.
• Integration with billing systems to notify customers about pending invoices.

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“MIA has become a permanent part of our operations,” Alex said. “She’s consistent, scalable, and incredibly smart. I can’t imagine running our logistics without her.”

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Key Takeaways

• MIA automated 25,000+ calls and saved hundreds of staff hours.
• Summit Logistics achieved a $240K+ revenue lift in three months.
• Employee morale improved with less repetitive workload.
• Customer satisfaction increased through faster, 24/7 support.

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Ready to See What MIA Can Do for You?

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Whether you’re running a logistics company, auto dealership, or service-based business, MIA helps you deliver faster, friendlier customer experiences — automatically.

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👉 Book a demo with MIA today and start transforming your customer communication.